Crew Command Centre — Complete Workforce Management (Australia)

Employee	Position	Department	Start Date	Status
SC [DEMO] Sarah Chen [email protected]	Senior Landscaper	Field Operations	12 Jan 2023	Active
MR [DEMO] Mike Rodriguez [email protected]	Landscaper	Field Operations	08 Mar 2024	Active
AL [DEMO] Alex Lopez [email protected]	Landscaper	Field Operations	15 Jun 2023	Active
TR [DEMO] Tom Riley [email protected]	Field Worker	Field Operations	01 Apr 2024	Active
JM Jessica Martinez [email protected]	Equipment Specialist	Field Operations	10 Sep 2023	Active
RJ Robert Johnson [email protected]	Labourer (Part-time)	Field Operations	05 Jan 2024	PIP Active

Document Management

📄

TFN Declarations

8 employees • All current

🆔

ID Documents

8/8 verified

📋

Employment Contracts

All signed electronically

🎓

Qualifications

12 certificates on file

🪪

White Card

5 active • 2 expire soon

🚗

Driving Licences

7 current • 1 expires 45d

Organization Chart

John Davis

Owner / Director

[DEMO] Sarah Chen

Operations Manager

Field Crew (5)

Office Team

Admin & Support

Custom Fields Configuration

Add custom fields to employee profiles for tracking specific information

Emergency Contact Phone

Text field • Required for all employees

T-Shirt Size

Dropdown • For uniform orders

🔨 Subcontractor Management

Manage subcontractors separately from direct employees — different pay structures, insurance requirements, and compliance obligations under the Independent Contractors Act 2006. Subcontractors must hold their own ABN and public liability insurance.

Active Subcontractors

James Kowalski

JK Grounds Care · ABN 42 812 345 678 · 0412 222 333

✅ Compliant

💰 Rate: $42/hr + GST

🛡️ PLI: $20M · Valid

📅 Last used: 10 Apr

Maria Santos

Santos Garden Services · ABN 55 987 654 321 · 0421 444 555

⚠️ PLI Expiring

💰 Rate: $38/hr + GST

🛡️ PLI expires 30 Apr

📅 Last used: 05 Apr

⚠️ Cannot dispatch until PLI is renewed. Remind Maria to update insurance.

ℹ️ RCTI (Recipient Created Tax Invoice) — You create the invoice on the subcontractor's behalf. Both parties must agree to RCTI arrangement under ATO rules. Templates available in Documents.

3

Pending Approval

12

Approved This Month

5

On Leave Today

Pending Requests

MR

[DEMO] Mike Rodriguez — Annual Leave

15-19 Apr 2026 (5 days) • Balance after: 8.5 days

JM

Jessica Martinez — Sick Leave

11 Apr 2026 (1 day) • Medical certificate attached

AL

[DEMO] Alex Lopez — Personal/Carer's Leave

14 Apr 2026 (1 day) • Balance after: 6 days

Employee Leave Balances

Employee	Annual Leave	Sick/Personal	Long Service	Accrual Rate
[DEMO] Sarah Chen	15.5 days	8 days	0 days (eligible 2028)	2.92 hrs/week
[DEMO] Mike Rodriguez	13.5 days	10 days	-	2.92 hrs/week
[DEMO] Alex Lopez	18 days	6 days	-	2.92 hrs/week

💡 Fair Work Compliance

• Annual leave accrues at 4 weeks (152 hours) per year for full-time employees
• Personal/carer's leave accrues at 10 days (76 hours) per year
• Long service leave eligibility: 10 years continuous service (VIC)
• Annual leave loading: 17.5% when taking leave (if applicable to award)

Team Leave Calendar

April 2026 — click a day to see who is off

April 2026

MON

TUE

WED

THU

FRI

SAT

SUN

1

2

3

Public Holiday

4

5

6

Public Holiday

7

8

9

10

11

12

13

14 ●

15

MR: Annual

16

MR: Annual

17

MR: Annual

18

19

20

AL: Personal

21

22

23

24

25

ANZAC Day

26

27

28

29

30

Annual Leave

Personal/Carer's Leave

Public Holiday

Today

Australian Public Holidays 2026 (Victoria)

Australia Day

National public holiday

Mon, 26 Jan 2026

Labour Day

Victoria public holiday

Mon, 09 Mar 2026

Good Friday

National public holiday

Fri, 03 Apr 2026

Easter Monday

National public holiday

Mon, 06 Apr 2026

Anzac Day

National public holiday

Sat, 25 Apr 2026

Queen's Birthday

Victoria public holiday

Mon, 08 Jun 2026

Melbourne Cup Day

Melbourne metro only

Tue, 03 Nov 2026

Christmas Day

National public holiday

Fri, 25 Dec 2026

Boxing Day

National public holiday

Mon, 28 Dec 2026

Superannuation Management

✅ SuperStream Compliant

Automatic super contributions at 11.5% (2026 rate) • Electronic super payments via SuperStream • Quarterly reporting to ATO via Single Touch Payroll

Employee	Super Fund	Member Number	Rate	This Quarter	Status
[DEMO] Sarah Chen	[DEMO] AustralianSuper	[DEMO] AU-SC-12345	11.5%	$1,842	Paid
[DEMO] Mike Rodriguez	REST Super	REST-456789	11.5%	$1,456	Paid
[DEMO] Alex Lopez	Hostplus	HP-98765	11.5%	$1,654	Paid
[DEMO] Tom Riley	Industry funds default	Pending	11.5%	$1,234	Setup Required

Super Guarantee Requirements

Current SG Rate

11.5%

Next Payment Due

28 Apr 2026

Total This Quarter

$12,456

Super Funds

4 different funds

WorkCover & Insurance

WorkCover Victoria

Policy #: WCV-2026-12345 • Premium: $8,400/year • Expires: 30 Jun 2026

Active

Public Liability Insurance

$20M coverage • Premium: $3,200/year • Expires: 15 Aug 2026

Active

Professional Indemnity

$5M coverage • Premium: $1,800/year • Expires: 15 Aug 2026

Active

Additional Employee Benefits

🚗

Company Vehicle

3 employees with company vehicles for work use

📱

Mobile Phone

$80/month allowance for field workers

🎓

Training Budget

$1,500/year per employee for professional development

👕

Uniform Allowance

2 sets per year provided

Modern Award Coverage

✅ Award Compliant

All employees covered under Horticulture Award 2020 (MA000028)
Minimum rates, penalty rates, and overtime automatically calculated

Employee	Classification	Award Rate	Actual Rate	Compliance
[DEMO] Sarah Chen	Horticulture Level 4	$28.50/hr	$32.00/hr	Above Award
[DEMO] Mike Rodriguez	Horticulture Level 3	$26.80/hr	$28.00/hr	Above Award
[DEMO] Alex Lopez	Horticulture Level 3	$26.80/hr	$30.00/hr	Above Award

💡 Award Requirements

• Minimum wage increases annually (usually 1 July)
• Penalty rates apply: Saturday (150%), Sunday (200%), Public holidays (250%)
• Overtime: After 38 hours/week (first 2hrs @ 150%, then 200%)
• Casual loading: +25% for casual employees
• Meal breaks: Unpaid 30min after 5 hours work

Penalty Rates & Overtime Calculator

Saturday Rate

150%

Time and a half

Sunday Rate

200%

Double time

Public Holiday

250%

Double time & half

Example Calculation

Worker: [DEMO] Mike Rodriguez

Base rate: $28.00/hr

Monday-Friday (38 hours) $1,064.00

Saturday (4 hours @ 150%) $168.00

Sunday (0 hours @ 200%) $0.00

Total Weekly Pay $1,232.00

Compliance Health Check

✅

Minimum Wage Compliance

All employees paid above award minimums

Compliant

✅

Superannuation Payments

All super paid on time • SuperStream compliant

Compliant

✅

Leave Entitlements

Annual & personal leave correctly accrued

Compliant

✅

Single Touch Payroll

STP reporting enabled • Real-time ATO reporting

Compliant

⚠️

Fair Work Information Statement

1 new employee hasn't received statement yet

Action Required

✅

WorkCover Insurance

Policy active • Premiums up to date

Compliant

Audit Trail & Change Log

Complete record of all HR changes for compliance and auditing

Date	Action	Employee	Changed By	Details
10 Apr 2026 14:32	Pay Rate Change	[DEMO] Sarah Chen	John Davis	$30/hr → $32/hr
08 Apr 2026 09:15	Leave Approved	[DEMO] Mike Rodriguez	John Davis	5 days annual leave (15-19 Apr)
05 Apr 2026 16:45	Super Fund Updated	[DEMO] Alex Lopez	System	Changed to Hostplus
01 Apr 2026 10:00	New Employee	[DEMO] Tom Riley	John Davis	Hired as Landscaper Level 2

Internal Learning Platform

📱 Mobile App Learning

Workers can access all internal courses from mobile app • Video lessons, quizzes, and progress tracking • Offline mode for downloading course materials • Push notifications for new courses and deadlines

🦺

Required

Safety Basics & OH&S

Essential workplace safety training • 6 modules • 2.5 hours

8/8 completed

100%

🌿

Recommended

Equipment Operation

Mowers, trimmers, and power tools • 8 modules • 4 hours

6/8 in progress

75%

🤝

Customer Service Excellence

Communication & professionalism • 5 modules • 1.5 hours

5/8 completed

62%

🌱

Plant Care & Identification

Horticulture fundamentals • 10 modules • 5 hours

3/8 enrolled

38%

💧

Irrigation Systems

Installation & maintenance • 7 modules • 3 hours

2/8 enrolled

25%

👨‍💼

Leadership & Team Management

For supervisors & team leads • 6 modules • 3.5 hours

2/8 enrolled

25%

🏗️

Required - NT

NT White Card (Construction Induction)

Northern Territory specific • 8 modules • 6 hours

4/5 completed

80%

🦘

Required - SA

SA White Card (Construction Induction)

South Australia specific • 8 modules • 6 hours

5/6 completed

83%

External Certifications & Licenses

⚠️ Expiry Tracking & Reminders

Automatic alerts 90, 60, and 30 days before certification expiry • Mobile notifications to affected workers • Compliance dashboard shows upcoming renewals

Certification	Provider	Employees	Expiring Soon	Compliance
White Card (Construction Induction) - VIC General Construction Induction Card - Victoria	WorkSafe Victoria	5 active	2 expire in 45 days	Compliant
NT White Card (Construction Induction) General Construction Induction - Northern Territory	NT WorkSafe	4 active	All current (Lifetime)	Compliant
SA White Card (Construction Induction) General Construction Induction - South Australia	SafeWork SA	5 active	All current (Lifetime)	Compliant
Driver's License - Class C Required for company vehicles	VicRoads / NT MVR / SA Transport	7 active	All current	Compliant
Chainsaw Operation Certificate Safe chainsaw use & maintenance	Training Australia	3 active	All current	Compliant
Certificate III in Horticulture AHC30716 qualification	TAFE Victoria	2 qualified, 1 in progress	1 completing Jun 2026	On Track
First Aid Certificate HLTAID011 Provide First Aid	St John Ambulance	4 active	1 expired	Action Required
Forklift License (LF) High risk work license	WorkSafe Victoria	1 active	Current	Compliant

📱 Mobile App Integration

• Workers can upload certification photos directly from mobile
• Automatic expiry reminders sent to worker's mobile app
• Digital certificates stored in mobile profile
• Renewal links and course providers available in app

Mandatory Compliance Training

⚠️ Required for All Employees

All employees must complete compliance training within 30 days of hire • Annual refresher courses required • Non-compliance may result in work restrictions

🦺

Mandatory

Workplace Health & Safety

OH&S Act compliance • Annual requirement

Completion Rate 100%

⚖️

Mandatory

Fair Work & Employment Law

Employee rights & responsibilities

Completion Rate 100%

🚫

Mandatory

Anti-Discrimination & Harassment

Creating a respectful workplace

Completion Rate 88%

🔐

Mandatory

Privacy & Data Protection

Privacy Act 1988 compliance

Completion Rate 100%

🌱

Industry Specific

Environmental Compliance

Pesticide use & waste disposal

Completion Rate 75%

🚗

Role Specific

Vehicle Safety & Road Rules

For drivers of company vehicles

Completion Rate 100%

Individual Employee Progress

Employee	Courses Completed	In Progress	Certifications	Compliance
SC [DEMO] Sarah Chen Team Lead	8 courses	2 active	White Card, Chainsaw, First Aid	100%
MR [DEMO] Mike Rodriguez Field Worker	5 courses	1 active	White Card, Driver's License	75%
AL [DEMO] Alex Lopez Field Worker	6 courses	3 active	White Card, Cert III (in progress)	100%

Training Analytics & Insights

Training Completion

87%

↑ 12% vs last quarter

Avg Hours/Employee

18.5

↑ 3.2 hrs vs target

Certifications Expiring

3

In next 90 days

Training Budget Used

68%

$10,200 / $15,000

Most Popular Courses

Safety Basics & OH&S

8/8

Equipment Operation

6/8

Customer Service

5/8

Plant Care

3/8

Compliance Status

Mandatory Training 97%

Certifications Current 85%

Annual Refreshers 100%

Active Vehicles

5

On road now

Jobs In Progress

4

2 completing soon

Avg Distance Today

18 km

Per vehicle

Total KM Today

91 km

$19.11 fuel est.

Richmond

Melbourne CBD

South Yarra

Toorak

Brighton

SC

Garden Design

MR

Lawn Mowing

AL

Tree Trimming

TR

Irrigation

JM

Depot

📍 Tap a pin for worker details

Active Workers

SC

[DEMO] Sarah Chen

🌱 Garden Design · South Yarra

18.2 km today · ETA 11:15 AM

MR

[DEMO] Mike Rodriguez

🌿 Lawn Mowing · Melbourne CBD

12.8 km today · ETA 12:00 PM

AL

[DEMO] Alex Lopez

🌳 Tree Trimming · Toorak

22.1 km today · On site

TR

[DEMO] Tom Riley

💧 Irrigation · Richmond

9.4 km today · Completing soon

JM

Jessica Martinez

🔧 Equipment Check · Depot

18.6 km today · Available

📱

Mobile App Sync

Schedule changes sync instantly to workers' mobile apps • Push notifications for new shifts • Workers can view schedules, swap shifts, and request time off

📐 Capacityle-calendar" class="tab-content active">

Worker	Mon 14 April	Tue 15 April	Wed 16 April	Thu 17 April	Fri 18 April	Sat 19 April	Sun 20 April	Total
SC [DEMO] Sarah Chen Team Lead	7:00 AM 8.5h	7:00 AM 8.5h	7:00 AM 8.5h	7:00 AM 8.5h	7:00 AM 8.5h	8:00 AM 6h 150%	Off	48.5h
MR [DEMO] Mike Rodriguez Field Worker	7:00 AM 8h	7:00 AM 8h	🏖️ Annual Leave	🏖️ Annual Leave	🏖️ Annual Leave	Off	Off	16h
AL [DEMO] Alex Lopez Field Worker	6:30 AM 8h	6:30 AM 8h	6:30 AM 9h	6:30 AM 8h	6:30 AM 8h	7:00 AM 8h 150%	Off	49h
TR [DEMO] Tom Riley Field Worker	7:00 AM 8h	7:00 AM 8h	7:00 AM 8h	7:00 AM 8h	7:00 AM 8h	Off	8:00 AM 6h 200%	46h
RJ Robert Johnson Part-time	Off	9:00 AM 4h	Off	9:00 AM 4h	Off	8:00 AM 5h 150%	Off	13h
Daily Totals	41h	41h	33.5h	32.5h	32.5h	27h	6h	213.5h

Legend

Regular

Standard shift

150%

Saturday (150% penalty)

200%

Sunday (200% penalty)

🏖️

Annual leave

👥 Team Coverage

Monday-Friday 5/8 workers

Saturday 3/8 workers

Sunday 1/8 workers

⏰ Hours Summary

Total scheduled hours: 213.5h

Regular hours (Mon-Fri): 180.5h

Weekend hours (Sat): 27h

Weekend hours (Sun): 6h

Avg per worker: 42.7h

💰 Cost Estimate

Regular rate: $5,053

Saturday penalty (150%): +$378

Sunday penalty (200%): +$168

Super (11.5%): +$644

Total weekly cost: $6,243

⚖️ Fair Work Compliance

✓ All workers scheduled within award limits (38-hour standard week)
✓ Saturday penalty rates applied (150% as per Horticulture Award)
✓ Sunday penalty rates applied (200% as per Horticulture Award)
✓ Minimum 10-hour break between shifts maintained
✓ Part-time worker scheduled within agreed hours

🤖 AI-Powered Scheduling Optimization

Our AI analyzes weather forecasts, job requirements, worker skills, availability, and Fair Work compliance to suggest optimal schedules.

💡 Optimization Suggestion

Swap Alex and Tom on Wednesday to reduce overtime and balance workload. Alex currently at 49h/week, Tom at 46h/week.

💰 Potential saving: $42/week • ⚖️ Improves Fair Work compliance

⚠️ Weather Alert

Rain forecast Wednesday 11AM-3PM. Consider rescheduling outdoor jobs or adding indoor tasks for affected workers.

🌤️ Based on Bureau of Meteorology forecast • 80% chance of rain

📋 Skill Match

Assign Sarah to North Melbourne job. She has Certificate III Horticulture and client requested experienced team lead.

🎓 Based on certifications and client preferences

🚨 Coverage Gap

Friday understaffed. Only 4 workers scheduled but 5 jobs planned. Consider calling in Robert or rescheduling one job.

⚠️ Requires immediate attention to avoid service delays

Saved Shift Templates

Create and save common shift patterns to quickly schedule your team.

Standard Week (Mon-Fri)

7:00 AM - 3:30 PM • 5 days • 8.5h/day

Workers: Sarah, Alex, Tom, Lisa (4 workers)

Early Start (Mon-Fri)

6:30 AM - 3:00 PM • 5 days • 8h/day

Workers: Alex, Mike (2 workers)

Weekend Roster (Sat-Sun)

8:00 AM - 2:00 PM • 2 days • 6h/day

Workers: Rotating (penalty rates 150-200%)

Part-time Helper

9:00 AM - 1:00 PM • Tue/Thu/Sat • 4h/day

Workers: Robert (part-time contract)

Average Weekly Hours

42.7h

Per worker • Within award limits

Schedule Efficiency

94%

Optimal coverage vs cost

Overtime Hours

8.5h

4% of total hours • Low

Weekend Coverage

15%

33h weekend / 213.5h total

Schedule Adherence (Last 4 Weeks)

Week 1

98%

Week 2

99%

Week 3

96%

Week 4

98%

Percentage of scheduled shifts completed as planned (target: 95%+)

Cost Breakdown

Regular hours (180.5h @ $28/h) $5,053

Saturday penalty (27h @ 150%) $378

Sunday penalty (6h @ 200%) $168

Superannuation (11.5%) $644

Total Weekly Cost

$6,243

$29.24 per hour (loaded)

📐 Capacity Planning — Next 30 Days

Shows how many jobs your current team can handle vs how many are booked. Identifies weeks where you need to either hire, sub-contract, or decline new bookings.

Week-by-Week Capacity

Week of 14 Apr38 / 45 slots filled

84% capacity · 7 slots remaining · ✅ OK to accept new bookings

Week of 21 Apr47 / 45 slots — OVERBOOKED

⚠️ 2 jobs over capacity — [DEMO] Mike Rodriguez on leave (21–28 Apr)

Week of 28 Apr31 / 45 slots filled

69% capacity · 14 slots spare · ✅ Good availability for new bookings

Week of 5 May22 / 45 slots filled

49% capacity · 23 slots available · 🟢 Ideal time for proactive marketing

💡 Week of 5 May has high availability — consider sending a promotional offer to lapsed customers.

🌧️ Weather-Triggered Rescheduling

Monitors Bureau of Meteorology forecasts. When rain, extreme heat (38°C+), or severe wind is forecast for a job's location and time, it automatically flags affected jobs and queues customer notifications. You approve — or let it auto-reschedule.

⚠️ Active weather alert — Melbourne Metro
BOM forecast: 25mm rain Thursday 17 Apr, 11:00–16:00. 8 outdoor jobs affected.

Affected Jobs — Thursday 17 Apr

Lawn Mow — [DEMO] Sarah Mitchell, South Yarra

Thu 17 Apr 13:00 · [DEMO] Mike Rodriguez

Garden Cleanup — Emma Davis, Fitzroy

Thu 17 Apr 14:00 · [DEMO] Alex Lopez

Total Items

142

Across all categories

Low Stock

4

Reorder required

Stock Value

$8,420

Current on-hand

Orders Pending

2

Awaiting delivery

Item	Category	On Hand	Min Level	Unit Cost	Status
Kikuyu Lawn Seed 1kg	Seeds	6 kg	10 kg	$28/kg	Low Stock
Slow-Release Fertiliser 20kg	Fertilisers	3 bags	5 bags	$65/bag	Low Stock
Mulch — Pine Bark 30L	Mulch	28 bags	15 bags	$12/bag	OK
Irrigation Poly Pipe 19mm 100m	Irrigation	4 rolls	2 rolls	$89/roll	OK
Weed Matting 1m×10m	Ground Covers	12 rolls	5 rolls	$22/roll	OK
Cable Ties Pack 200	Hardware	1 pack	4 packs	$8/pack	Critical

Equipment	ID	Condition	Assigned To	Location	Next Service
Commercial Mower	M-101	Good	[DEMO] Sarah Chen	South Yarra	15 May 2026
Commercial Mower	M-104	Service Due	[DEMO] Mike Rodriguez	Depot	Overdue
Hedge Trimmer	HT-201	Good	[DEMO] Alex Lopez	Toorak	20 Jun 2026
Chainsaw	CS-301	Good	[DEMO] Tom Riley	Depot	1 Jul 2026
Leaf Blower	LB-401	Repairs Needed	Unassigned	Workshop	—

⚠️ Chemicals Register — Storage, usage and disposal must comply with Australian Dangerous Goods Code and EPA regulations.

Product	Active Ingredient	Stock	Storage	Expiry
Roundup Ready-To-Use	Glyphosate 10g/L	4L	Chemical cabinet A	Mar 2027
Yates Zero Bindii Killer	Bromoxynil 240g/L	2L	Chemical cabinet A	Jun 2027
Pest Oil Spray	White Oil 750g/L	1L	Chemical cabinet B	Dec 2026

PO Number	Supplier	Items	Total	Order Date	ETA	Status
PO-2026-041	Kennards Hire	Fertiliser ×5, Seed ×10kg	$605	9 Apr 2026	12 Apr 2026	In Transit
PO-2026-040	Bunnings Trade	Cable Ties ×6, Poly Pipe ×2	$226	7 Apr 2026	11 Apr 2026	Delivered

Usage by job over the last 30 days

Item	Used (30 days)	Cost	% of Spend
Fertiliser	12 kg	$168	32%
Mulch	18 bags	$216	41%
Lawn Seed	8 kg	$224	27%

💡 Suggestion: Your fertiliser usage is tracking with a supplier discount at $55/bag if you order 20+ bags. Saves $120 this month.

📋 Chemical Application Log

Records every pesticide, herbicide, and fertiliser application by property — required for regulatory compliance under the Agricultural and Veterinary Chemicals Code Act 1994 and state EPA requirements. Workers log applications from their mobile app.

Date	Property	Chemical	Worker	Volume
14 Apr 26	18 Cole St, Williamstown	Roundup Pro Biactive (Glyphosate)	M. Rodriguez	200ml
13 Apr 26	24 Maple St, Richmond	Yates Lawn Fertiliser (12-3-6)	S. Chen	2.5 kg
12 Apr 26	42 Smith St, Fitzroy	Searles Bindii Weeder (MCPA)	A. Lopez	300ml

🚗 Vehicle Stock — On-Truck Inventory

Parts and materials carried on each vehicle. Workers can request transfers from depot. Consumption auto-deducts from inventory on job completion.

Item	On Vehicle	Min Level	Status
Fertiliser (10kg bags)	3	2	OK
Mulch (bags)	1	4	LOW
Mower blades (spare)	2	1	OK
Herbicide (500ml spray)	2	1	OK

Lawn Mowing — John Smith

JOB-2026-0112 · 24 Maple St, Richmond · Today 2:00 PM · 1.5 hrs · $85

🤖 AI match: [DEMO] Mike Rodriguez (Score: 127)

Garden Design Consult — Sarah Johnson

JOB-2026-0113 · 8 Elm Ave, South Yarra · Tomorrow 10:00 AM · 2 hrs · $160

🤖 AI match: [DEMO] Sarah Chen (Score: 134)

Tree Trimming — Tom Wallace

JOB-2026-0114 · 91 Oak Rd, Toorak · Mon 9:00 AM · 3 hrs · $285

🤖 AI match: [DEMO] Alex Lopez (Score: 98) · Chainsaw licence required ✓

SC

Garden Design · Sarah Johnson

JOB-2026-0101 · 📍 South Yarra

Started 9:15 AM

ETA 11:15 AM

Progress

65%

MR

Lawn Mowing · David Park

JOB-2026-0102 · 📍 Melbourne CBD

Started 10:30 AM

ETA 12:00 PM

Progress

40%

Job	Customer	Worker	Address	Time	Value	Rating
Lawn Mow	Emma White	[DEMO] Mike Rodriguez	Richmond	9:00 AM · 1h	$85	⭐⭐⭐⭐⭐
Garden Design	James Liu	[DEMO] Sarah Chen	South Yarra	10:00 AM · 2h	$160	⭐⭐⭐⭐⭐
Tree Trim	Grace Kim	[DEMO] Alex Lopez	Toorak	8:30 AM · 3h	$285	⭐⭐⭐⭐☆
Irrigation	Robert Evans	[DEMO] Tom Riley	Hawthorn	1:30 PM · 45m	$95	⭐⭐⭐⭐⭐
Full Garden Maint.	Lisa Nguyen	[DEMO] Sarah Chen	Brighton	7:00 AM · 4h	$520	⭐⭐⭐⭐⭐

Job ID	Service	Customer	Worker	Address	Date/Time	Value	Status
JOB-2026-0114	Tree Trimming	Tom Wallace	[DEMO] Alex Lopez	91 Oak Rd, Toorak	Mon 9:00 AM	$285	Pending
JOB-2026-0113	Garden Design	Sarah Johnson	[DEMO] Sarah Chen	8 Elm Ave, South Yarra	Tomorrow 10:00 AM	$160	Pending
JOB-2026-0112	Lawn Mowing	John Smith	[DEMO] Mike Rodriguez	24 Maple St, Richmond	Today 2:00 PM	$85	Active
JOB-2026-0111	Full Garden Maint.	Jane Cooper	[DEMO] Sarah Chen	15 Rose St, Brighton	Today 7:00 AM	$520	Completed

🗺️

Live Dispatch Map

Real-time worker locations and job sites across Melbourne.

Active Workers Now

SC

[DEMO] Sarah Chen

Garden Design · 📍 South Yarra

MR

[DEMO] Mike Rodriguez

Lawn Mowing · 📍 Melbourne CBD

[DEMO] Alex Lopez

Tree Trimming · 📍 Toorak

TR

[DEMO] Tom Riley

Irrigation · 📍 Richmond

Worker	Jobs	Revenue	Margin
[DEMO] Sarah Chen	12	$4,800	57.5%
[DEMO] Mike Rodriguez	9	$3,420	46.3%
[DEMO] Alex Lopez	8	$3,040	39.6%
[DEMO] Tom Riley	5	$1,900	24.8% ⚠️

ze:11px;cursor:pointer;">Track

id="jobs-create" class="tab-content">

Manually create a job and dispatch it directly to the Crew App.

Service Type *

Job Value (AUD) *

Customer Name *

Address *

Date *

Time *

Duration

Assign Worker

Notes

Quote Style

BASIC

$85

Mow only

★ RECOMMENDED

$120

Mow + edge

PREMIUM

$165

Mow + edge + fertilise

Lead Source

Held in Escrow

$2,340

8 active holds

Released Today

$840

5 jobs completed

Open Disputes

2

12hr window active

Avg Release Time

4.2 hrs

Within 12hr window

Booking	Customer	Worker	Amount	Job Status	Release In
BK-0112	John Smith	[DEMO] Mike Rodriguez	$85	Completed	6h 12m
BK-0111	Jane Cooper	[DEMO] Tom Riley	$520	In Progress	—
BK-0110	Robert Evans	[DEMO] Alex Lopez	$310	Completed	2h 48m
BK-0109	Lisa Nguyen	[DEMO] Sarah Chen	$280	In Progress	—
BK-0108	David Park	[DEMO] Mike Rodriguez	$95	Completed	9h 05m
BK-0107	Anna Brooks	[DEMO] Mike Rodriguez	$95	Completed	10h 22m
BK-0106	Ben Carter	[DEMO] Tom Riley	$65	Completed	11h 40m
BK-0105	Priya Sharma	[DEMO] Sarah Chen	$185	Completed	0h 35m

Open Disputes

2

$195 frozen

Avg Resolution

3.4h

Last 30 days

Resolved (30d)

7

3 refunded · 4 released

Dispute Rate

1.8%

Industry avg: 4.2%

DISP-001 · Emma White Under Review Opened 2h 14m ago

Booking BK-0103 · [DEMO] Mike Rodriguez · $75 frozen · Standard Lawn Mow · 42 Birch St, Richmond · Today 9:00 AM

Dispute window

9h 46m

🙋 Customer Claim

"The left side fence line wasn't trimmed at all — I can see a 30cm strip of uncut grass. I specifically mentioned this in the booking notes."

📷 PHOTO EVIDENCE (2 photos)

📸 fence_left.jpg 9:48 AM · tap to view

📸 overview.jpg 9:49 AM · tap to view

Submitted via Customer App · 9:50 AM

👷 Worker Response · [DEMO] Mike Rodriguez

"I completed the full perimeter including the left fence line. The gate was locked so I could only reach about 20cm in — I knocked but no answer. I uploaded before/after photos."

📷 JOB COMPLETION PHOTOS (4 photos)

📸 before.jpg Before · 9:02 AM

📸 after_main.jpg After · 9:58 AM

📸 fence_gate.jpg Gate locked · 9:55 AM

📸 after_full.jpg Full view · 9:59 AM

Submitted via Crew App · auto-logged on job complete

📋 Case Timeline

Job booked

Yesterday 7:14 PM · $75 into escrow

Job started

9:02 AM · Before photos uploaded

Job completed

9:59 AM · After photos uploaded

Dispute opened

9:50 AM · Customer via app · 12hr window starts

Worker responded

10:18 AM · Photos + statement submitted

Under review

Now · Awaiting manager decision

📝 ORIGINAL BOOKING NOTES

"Please make sure to do the entire left fence line — the previous guy missed it. Gate code is 4821."

🤖

AI Assessment: Gate access issue acknowledged in worker notes. Customer's booking request specified fence line. Partial service delivered. Suggested resolution: partial refund ($25) for inaccessible area.

💬 DISPUTE THREAD

EW

Emma White · 9:50 AM

"Left fence still uncut. I put the gate code in the notes!"

[DEMO] Mike Rodriguez · 10:18 AM

"I used the code but the gate itself was padlocked with a separate lock. I could only reach 20cm in with the trimmer. Happy to return and finish at no extra charge."

MR

EW

Emma White · 10:31 AM

"The padlock is always open during the day! Just pull it. I want a partial refund for the part that wasn't done."

Resolve as:

DISP-002 · James Liu Urgent — 45m old Opened 45 minutes ago

Booking BK-0104 · [DEMO] Alex Lopez · $120 frozen · Hedge Trimming · 7 Acacia Cres, Toorak · Today 10:00 AM

Dispute window

11h 15m

🙋 Customer Claim

"The front hedge has been cut at an angle — one end is 20cm lower than the other. It looks terrible. I have guests coming this weekend and now need to pay someone else to fix it."

📷 PHOTO EVIDENCE (3 photos)

📸 hedge_angle.jpg 11:20 AM

📸 hedge_close.jpg 11:22 AM

⚠️ Customer is requesting full refund + cost to fix ($200 quote attached)

👷 Worker Response · [DEMO] Alex Lopez

⏳

Awaiting response

Notification sent to Alex's phone 45 min ago

📷 AUTO-CAPTURED JOB PHOTOS

📸 auto_before.jpg Before · 10:02 AM

📸 auto_after.jpg After · 10:54 AM ⚠️

⚠️ After photo appears to corroborate uneven cut. AI flagged this automatically.

📋 Case Timeline

Job booked

Yesterday 3:45 PM · $120 into escrow

Job started

10:02 AM · Before photo captured

Job completed

10:54 AM · After photo uploaded

Dispute opened

11:18 AM · Photos + $200 quote attached

AI photo flag

11:18 AM · After photo corroborates claim

Worker notified

11:19 AM · No response yet

📝 BOOKING NOTES

"Front hedge must be perfectly level — I have hedge guides if needed. Tidy up the box hedges either side of the path too."

🤖

AI Assessment: Worker after-photo corroborates the angle issue. Booking notes explicitly required level finish. Worker has not responded. High confidence customer claim is valid. Suggested: full refund or free redo.

💬 DISPUTE THREAD

JL

James Liu · 11:18 AM

"This is completely unacceptable. The hedge looks like a ski slope. I want a full refund AND I need the $200 fix covered. I have a quote attached."

Resolve as:

Payments released today — 10 Apr 2026

Booking	Customer	Worker	Amount	Released At	Method
BK-0103	Emma White	[DEMO] Mike Rodriguez	$75	9:24 AM	Auto (12hr window)
BK-0104	James Liu	[DEMO] Alex Lopez	$120	10:52 AM	Customer approved
BK-0101	Grace Kim	[DEMO] Sarah Chen	$155	8:10 AM	Auto (12hr window)

Platform Rating

4.9 ⭐

127 verified reviews

Worker Reviews

94

Avg 4.8★

Customer Reviews

33

Workers rate customers too

Response Rate

98%

Industry avg: 72%

MR

[DEMO] Mike Rodriguez

127 jobs · 91% re-booked

4.9★

✓ Background Checked✓ Cert III✓ Chainsaw Licence

★★★★★

"Spotless job, Mike knew exactly what I wanted — same crew plan is worth every cent."

— David P. · Verified booking

★★★★★

"Always on time, thorough, and leaves everything immaculate."

— Anna B. · Verified booking

SC

[DEMO] Sarah Chen

203 jobs · 94% re-booked

4.8★

✓ Background Checked✓ Cert III✓ White Card✓ First Aid

★★★★★

"Sarah designed a beautiful native garden for us. Genuinely expert advice."

— Lisa N. · Verified booking

AL

[DEMO] Alex Lopez

89 jobs · 82% re-booked

4.7★

✓ Background Checked✓ Cert III

★★★★★

"Fast, efficient, excellent price."

— Robert E. · Verified booking

TR

[DEMO] Tom Riley

56 jobs · 78% re-booked

4.6★

✓ Background Checked

★★★★★

"Tom is great with my dogs always around — very patient."

— Emma W. · Verified booking

Workers can rate customers — this protects our crew and rewards good customers with priority matching.

Customer	Worker Rating	Comment	Jobs
David Park	5★	"Always available for access, clear about requirements, great tipper."	8
Anna Brooks	5★	"Leaves gate unlocked, easy communication, pays promptly."	5
Lisa Nguyen	4★	"Good customer, occasionally changes scope on the day."	3
Robert Evans	5★	"Excellent — has everything ready, out of the way, tips well."	6
Emma White	3★	"Fine customer but sometimes unreachable on day of booking."	2

AU-specific professional badges visible to customers before booking.

🛡️

Background Checked

National police check via ACIC. Renewed annually.

4/4 team

🎓

Cert III Horticulture

AQF Level 3 qualification in Landscape and Horticulture.

3/4 team

🏗️

White Card (WH&S)

Construction induction training — Working Safely.

2/4 team

⛑️

First Aid Certified

HLTAID011 — valid within last 3 years.

2/4 team

✅

Public Liability

$10M public liability insurance — certificate on file.

4/4 team

🔰

Chainsaw Licence

AU chainsaw competency units AHCSAW201.

1/4 team

Active Plans

23

↑ 5 this month

Monthly Recurring Revenue

$3,420

Predictable income

Avg Plan Value

$58.70

After discounts

Retention Rate

94%

Plans active 6+ months

Customer	Service	Frequency	Assigned Crew	Price	Next Job	Status
Sarah Johnson	Standard Mow	Fortnightly	[DEMO] Mike Rodriguez	$58.50	Mon 14 Apr	active
David Park	Full Garden Maint.	Monthly	[DEMO] Sarah Chen	$99.75	Wed 16 Apr	active
Emma White	Lawn + Edges	Weekly	[DEMO] Tom Riley	$55.25	Fri 11 Apr	active
Robert Evans	Irrigation Check	Monthly	[DEMO] Alex Lopez	$79.50	Sat 19 Apr	active
Anna Brooks	Standard Mow	Fortnightly	[DEMO] Mike Rodriguez	$58.50	Tue 22 Apr	paused
James Liu	Standard Mow	Weekly	[DEMO] Tom Riley	$55.25	—	cancelled

Total Points Issued

48,320

This month: +6,200

Points Redeemed

12,450

$124.50 in credits

CrewPass Members

8

2000+ pts · 20% off

Avg Points Balance

620

Grower tier avg

Tier breakdown

Seedling

0–199 pts

0% off

34 customers

Grower

200–499 pts

5% off

18 customers

Local

500–999 pts

10% off

12 customers

Legend

1000–1999 pts

15% off

5 customers

CrewPass

2000+ pts

20% off

8 customers

Top customers by balance

Customer	Balance	Tier	Jobs	Redeemed
David Park	⭐ 2,480	CrewPass	28	$18.50
Sarah Johnson	⭐ 1,840	Legend	22	$12.00
Emma White	⭐ 1,240	Legend	18	$8.00
Anna Brooks	⭐ 820	Local	14	$4.50
Robert Evans	⭐ 640	Local	11	$3.20

Candidate Pipeline

Applied

12

Sarah Thompson

Landscaper • 5 years exp

Seek 2 days ago

James Wilson

Horticulturist • 3 years exp

LinkedIn 3 days ago

Emma Davis

Apprentice • 1 year exp

Referral 1 week ago

Screening

5

Michael Brown

Landscaper • 7 years exp

✓ Resume reviewed

Lisa Anderson

Garden Designer • 4 years exp

⏱ Pending review

Interview

3

David Lee

Senior Landscaper • 10 years

📅 Tomorrow 10:00 AM

Rachel Green

Horticulturist • 5 years

📅 Fri 2:00 PM

Offer

2

Tom Harris

Landscaper • $30/hr

✓ Offer sent

Sophie Martin

Apprentice • $22/hr

⏱ Pending response

Hired

1

Amy Chen

Landscaper • Starts 15 Apr

🎉 Onboarding in progress

📱 Mobile App Integration

• Current employees can refer candidates directly from mobile app
• New hires receive onboarding tasks on mobile (equipment pickup, paperwork)
• Interview schedules sync to mobile calendar
• Referral bonuses automatically tracked in mobile app

Active Job Postings

Experienced Landscaper

Melbourne, VIC • Full-time

Active

$28-32/hr • 3+ years experience required

Seek Indeed LinkedIn Careers Page

12 applicants

Garden Design Specialist

Melbourne, VIC • Full-time

Active

$32-38/hr • Design qualification required

Seek LinkedIn

5 applicants

Apprentice Landscaper

Melbourne, VIC • Apprenticeship

Active

Award rate • Training provided

Indeed Careers Page

8 applicants

💼 Job Board Integration

One-click posting to: Seek.com.au, Indeed Australia, LinkedIn, Gumtree Jobs, CareerOne
Branded careers page: greenthumblawncare.com/careers
Internal job board visible in mobile app for current employees

All Candidates

Candidate	Position	Experience	Source	Stage	Applied
ST Sarah Thompson [email protected]	Landscaper	5 years	Seek	Applied	2 days ago
MB Michael Brown [email protected]	Landscaper	7 years	LinkedIn	Screening	5 days ago
DL David Lee [email protected]	Senior Landscaper	10 years	Referral	Interview	1 week ago

Interview Schedule

David Lee

Senior Landscaper Position

Tomorrow

📅 Tomorrow, 11 Apr 2026
🕐 10:00 AM - 11:00 AM
👤 Interviewer: John Davis
📍 Office - 123 Main St

Rachel Green

Horticulturist Position

Friday

📅 Friday, 12 Apr 2026
🕐 2:00 PM - 3:00 PM
👤 Interviewer: [DEMO] Sarah Chen
📹 Video Interview (Zoom)

Interview Scorecards

Structured interview templates for consistent evaluation

Technical Skills

Equipment operation, plant knowledge

Safety Awareness

OH&S knowledge, risk assessment

Cultural Fit

Teamwork, communication, values

🤖 AI Interview Assistant

• Auto-schedule interviews based on interviewer & candidate availability
• Send automated calendar invites & reminders
• Video interview integration (Zoom/MS Teams)
• Interview feedback forms with scorecards

Employee Referral Program

8

Referrals This Month

3

Referrals Hired YTD

$2,400

Bonuses Paid YTD

Recent Referrals

ED

Emma Davis (Referred by [DEMO] Mike Rodriguez)

Apprentice Landscaper • Applied 1 week ago

In Pipeline

DL

David Lee (Referred by [DEMO] Sarah Chen)

Senior Landscaper • Interview scheduled

Interview Stage

AC

Amy Chen (Referred by [DEMO] Alex Lopez)

Landscaper • Hired 5 Apr 2026

Hired - $800 bonus paid

📱 Mobile App Referral Feature

Field workers can refer candidates directly from mobile app:

1️⃣ Tap "Refer a Friend" in mobile app menu
2️⃣ Enter candidate details (name, phone, email, position)
3️⃣ Referral automatically appears in Command Center pipeline
4️⃣ Worker receives notifications about referral progress
5️⃣ Bonus automatically credited to next paycheck when hire completes 90 days

Referral Bonus Structure:
• Landscaper: $800 (paid at 90 days)
• Senior/Specialist: $1,200 (paid at 90 days)
• Apprentice: $400 (paid at 90 days)

Recruitment Analytics

Time to Hire

18

days average

Cost per Hire

$1,240

↓ $180 vs last qtr

Offer Accept Rate

85%

↑ 5% vs target

Quality of Hire

4.2

out of 5.0

Source Effectiveness

Seek

45 applicants • 3 hired

6.7%

conversion

Employee Referral

8 applicants • 3 hired

37.5%

conversion

22 applicants • 1 hired

4.5%

conversion

Indeed

31 applicants • 1 hired

3.2%

conversion

Pipeline Health

Applied → Screening 42%

Screening → Interview 60%

Interview → Offer 67%

Offer → Hired 85%

💡 Insights & Recommendations

• Employee referrals have 37.5% hire rate vs 4-7% for job boards - incentivize more referrals
• Time-to-hire is 3 days below industry average - excellent hiring velocity
• 85% offer acceptance rate indicates competitive compensation
• Consider increasing mobile app referral bonuses to boost pipeline quality

📡 Lead Sourcesstomers" class="tab-content active">

Customer	Suburb	Plan	LTV	Last Job	Rating
Emma White	Richmond VIC	CrewPass	$2,840	9 Apr 2026	⭐ 4.9
James Liu	South Yarra VIC	Monthly	$1,920	9 Apr 2026	⭐ 4.7
Grace Kim	Toorak VIC	Monthly	$3,360	8 Apr 2026	⭐ 5.0
Robert Evans	Brighton VIC	Casual	$665	8 Apr 2026	⭐ 4.5
Lisa Nguyen	Fitzroy VIC	CrewPass	$4,160	7 Apr 2026	⭐ 5.0
Sophie Martin	Hawthorn VIC	Casual	$320	Pending	New

Total Customers

127

CrewPass Members

8

Avg LTV

$1,840

Churn Risk

3

15 Rose St, Brighton

Owner: Jane Cooper

📐 Lawn: 180m² front + back
🔑 Gate code: 4821
🐕 Dog on property — side gate
🌿 Prefer: Bent grass, low cut
⚠️ Watch: Sprinkler heads near fence

24 Maple St, Richmond

Owner: John Smith

📐 Lawn: 95m² back only
🔑 Side gate unlocked
🚗 Park on street — permit area
🌿 Prefers: Short cut, edges done
📸 Customer wants photos always

91 Oak Rd, Toorak

Owner: Tom Wallace

📐 Lawn: 420m² + garden beds
🔑 Intercom at gate
🌳 Heritage oak — do not prune
🌿 Preferred crew: [DEMO] Alex Lopez
💧 Irrigation active — avoid Wed AM

Date	Customer	Service	Worker	Value	Rating
9 Apr 2026	Emma White	Lawn Mowing	[DEMO] Mike Rodriguez	$75	⭐ 5
9 Apr 2026	James Liu	Garden Design	[DEMO] Sarah Chen	$160	⭐ 5
8 Apr 2026	Grace Kim	Tree Trimming	[DEMO] Alex Lopez	$285	⭐ 4
8 Apr 2026	Robert Evans	Irrigation Check	[DEMO] Tom Riley	$95	⭐ 5
7 Apr 2026	Lisa Nguyen	Full Garden Maint.	[DEMO] Sarah Chen	$520	⭐ 5

Email Templates

Quote sent

Booking confirmed

On the way

Job completed

Invoice / receipt

Review request

Re-book reminder

Recent Activity

📧 Quote sent to Sophie Martin — 14 Apr 10:02 AM

✅ Booking confirmed — Grace Kim Tree Trim — 8 Apr 9:15 AM

⭐ Review request sent — Emma White (5★ response) — 9 Apr 5:00 PM

📨 Invoice emailed — Lisa Nguyen INV-0421 — 7 Apr 4:30 PM

🔔 Re-book nudge — Robert Evans (45 days inactive) — 6 Apr 8:00 AM

📡 Lead Sources & Campaign Tracking

Tracks which channel brought in each new customer — Google Ads, Facebook, referral, Google Local Services, word of mouth, or the Crew marketplace. Calculates cost-per-acquisition and revenue attribution.

$142

Avg customer LTV

$28

Avg acquisition cost

New Customers This Month — by Source

🔍

Google Search / SEO

12 customers · $0 spend · $0 CPA

38%

🌿

Crew Marketplace

9 customers · 15% commission

28%

🎁

Referrals (word of mouth)

6 customers · $30 referral bonus spend

19%

📘

Facebook / Meta Ads

5 customers · $220 ad spend · $44 CPA

16%

💡 Insight: Google Search brings your cheapest customers ($0 CPA) — consider investing in SEO before paid ads.

📞 Call Log & Customer Contact History

Every inbound and outbound call linked to the customer record. Click to replay recording or view transcript.

📞

[DEMO] Sarah Mitchell — Inbound

14 Apr 2026 · 09:12 · 3m 24s · Booked lawn mow

"Confirmed fortnightly service and asked about fertilising add-on"

📤

Tom Chen — Outbound (follow-up)

12 Apr 2026 · 14:30 · 1m 48s · Invoice follow-up

"Called re overdue invoice. Tom said he would pay by Thursday."

📞

Emma Davis — Inbound (new customer)

10 Apr 2026 · 11:05 · 5m 12s · New booking — came via Google

"First time customer. Found us via Google search 'lawn mowing Fitzroy'. Booked garden cleanup."

Total This Month

$8,420

GST Collected

$765

Overdue

$340

Paid Today

$1,245

Invoice	Customer	Service	Excl GST	GST	Total	Status
INV-0425	Emma White	Lawn Mowing	$68.18	$6.82	$75.00	Paid
INV-0424	James Liu	Garden Design	$145.45	$14.55	$160.00	Paid
INV-0423	Grace Kim	Tree Trimming	$259.09	$25.91	$285.00	Paid
INV-0420	Peter Nguyen	Lawn + Edges	$77.27	$7.73	$85.00	Overdue 12d

GST Summary — April 2026

Gross Revenue (incl. GST)$8,420.00

Net Revenue (excl. GST)$7,654.55

GST Collected (10%)$765.45

GST Paid on Expenses($182.00)

Net GST Payable to ATO$583.45

BAS Due Dates

Q3 BAS (Jan–Mar 2026)

Lodged 28 Apr 2026 · $1,840 paid ✓

Q4 BAS (Apr–Jun 2026)

Due 28 Jul 2026 · Est. $1,750 owing

Business Activity Statement Reporting

ABN: [DEMO] 12 345 678 901 · GST Registered · Quarterly lodgement · ATO portal connected

YTD Revenue

$38,420

Excl. GST

YTD GST Collected

$3,842

Remit to ATO quarterly

YTD GST Credits

$728

Claimed on expenses

Customer *

Service Date *

Service Description *

Amount (excl. GST)

GST (auto 10%)

🔗 3-Way Invoice Matching

Reconciles Purchase Orders, Delivery Receipts, and Supplier Invoices automatically. Flags discrepancies before payment is authorised — prevents overpaying and catches billing errors.

Nutrien Ag Solutions — Fertiliser

PO-2026-0144 · Invoice REF-NAG-8821

✅ MATCHED

Purchase Order

$4,200.00

Delivery Receipt

$4,200.00

Supplier Invoice

$4,200.00

Bob Jane T-Mart — Tyres x4

PO-2026-0142 · Invoice REF-BJT-4412

⚠️ MISMATCH

Purchase Order

$1,840.00

Delivery Receipt

$1,840.00

Supplier Invoice

$1,940.00 ⚠️

Invoice $100 over PO. Contact supplier before authorising payment.

⚡ Instant Pay — Same-Day Worker Payouts

Workers receive earnings the same day a customer payment clears. Powered by Stripe Connect. 1.2% fee deducted from operator payout — not added to customer invoice. Standard (free) next-business-day transfers remain available via Payroll → Pay Runs.

$2,840

Paid out today

6

Workers paid today

1.2%

Instant fee

Ready for Instant Pay

[DEMO] Sarah Chen · JOB-0142

Lawn mow South Yarra · Customer paid 09:34

$127.50

[DEMO] Mike Rodriguez · JOB-0141

Edging Richmond · Customer paid 08:52

$95.20

All Invoices — April 2026

Invoice	Customer	Date	Ex GST	GST	Total	Status
[DEMO] INV-2026-0142	[DEMO] Sarah Mitchell	14 Apr	$136.36	$13.64	$150.00	PAID
[DEMO] INV-2026-0141	Tom Chen	13 Apr	$159.09	$15.91	$175.00	PENDING
[DEMO] INV-2026-0139	Emma Davis	10 Apr	$113.64	$11.36	$125.00	OVERDUE
[DEMO] INV-2026-0138	Robert Kim	09 Apr	$200.00	$20.00	$220.00	PAID

4 of 38 invoices · Outstanding: $300.00 across 2 invoices

Business Name

ABN

Phone

Email

Service Area

Operating Hours

Default Pricing

Standard Lawn Mow

Full Garden Maintenance

Hedge Trim

Tree Service

Compliance Flags

✅ GST registered
✅ Workers compensation (WorkCover VIC)
✅ Public liability insurance ($20M)
⚠️ White Card renewals due — 2 workers
✅ STP Phase 2 active

Stripe Connect

Bank account ending 4321 · BSB 063-123 · Payouts every Monday

Connected

Payout Settings

Payout Schedule

Escrow Hold Period

SuperStream

Active

Next payment: 28 Apr 2026 · $12,456 to 4 funds · SG rate: 11.5%

Email Alerts

New work request received Email

Dispute opened by customer Email

Certification expiring in 30 days Email

Low stock alert Email

Payroll due reminder Email

STP filing deadline Email

Performance review due Email

Xero

Accounting software — auto-sync invoices and expenses

MYOB

Accounting software — payroll and BAS reporting

Stripe Connect

Payments, escrow and payouts — connected to BSB 063-123

Connected

Google Maps Platform

Live GPS tracking — replace CSS simulation with real maps

ATO Business Portal (STP)

Single Touch Payroll Phase 2 — direct ATO lodgement

YTD Incidents

3

Near Misses

2

Open Investigations

1

Days Since Last Incident

18

Date	Type	Worker	Description	Severity	Status
27 Mar 2026	Equipment	[DEMO] Emma Wilson	Trimmer #T-032 blade guard cracked during operation	Near Miss	Closed
12 Feb 2026	Injury	[DEMO] Tom Riley	Slip on wet grass — minor knee laceration, first aid applied	Minor	Closed
14 Apr 2026	Property	Under Investigation	Mower deck contact with irrigation head at 91 Oak Rd — customer property damage	Moderate	Open

⚠️ INC-004 — Open Investigation

Property damage · 91 Oak Rd, Toorak · 14 Apr 2026 · Tom Wallace (customer)

Incident Details

What happened: Mower deck made contact with an in-ground irrigation head during mowing run. Irrigation head cracked — water leak visible after job completion.
Who reported: [DEMO] Alex Lopez via Crew Member App, 2:34 PM
Photos uploaded: 3 (visible in app)

Corrective Actions

Notify customer — done 14 Apr 3:15 PM Obtain repair quote from plumber Confirm coverage with insurer Arrange repair and payment Close investigation and update property notes

Regulatory Requirements

WorkSafe VIC: Property damage only — no injury. Notification not required unless injury occurs.
Public Liability: Claim lodged with insurer 14 Apr 2026. Reference: PLI-2026-0041.
Customer advised: Yes — written apology + repair commitment sent.

Safe Work Australia Requirements

✅ Work Health and Safety Act 2011
✅ WHS Regulations 2017
✅ Incident register maintained
✅ Notifiable incidents: track and report
✅ WorkSafe VIC contact: 13 23 60

Notifiable Incident Thresholds (VIC)

⚠️ Death of a person
⚠️ Serious injury/illness requiring hospitalisation
⚠️ Dangerous incident with potential for serious harm
⚠️ Report within 48 hours to WorkSafe VIC

Real-Time Mobile App Integration Active

📲 Live Activity Feed from Mobile App

💬 Customer Work Requests

Quick Access

Today's Active Team